As the project manager I often found myself in the situation when everyone was looking at me and waiting my decision. As they really thought I am an expert or I know what to do. So every project manager should know some facilitation techniques to help team produce the decision or ideas. Because the smartest thing PM can do – allow the people who are really good at thinking to think the problem over and find the decision (I am talking about the team). PM should be a good facilitator and have a list of hand-on practices to help the team.
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